Legal Information

Cy999 Terms & Conditions – A Complete User Guide

Please read these Terms & Conditions carefully before using the cy999 platform. Everything you need to know about accounts, bonuses, payments, security, and responsible gaming is covered here.

Last Updated: January 2026

Key Highlights at a Glance

Key highlights of cy999's Terms & Conditions at a glance

Age Limit & Eligibility

You must be at least 18 years old to open an account on cy999. The platform is strictly prohibited for minors, and this is rigorously enforced.

Account Security

Each user may hold only one account. Keep your password and login credentials private — sharing them with anyone is a violation of our rules.

Bonuses & Promotions

All bonuses are subject to specific wagering requirements. You must read the relevant terms before claiming any bonus. Misuse of bonuses may result in account termination.

Deposits & Withdrawals

All financial transactions must be made through secure, verified payment methods. KYC verification must be completed before any withdrawal can be processed.

Prohibited Activities

Fraud, creating multiple accounts, bonus abuse, or any form of dishonest behavior is strictly prohibited. Any such activity will result in permanent account closure.

Responsible Gaming

Cy999 is committed to responsible gaming. Deposit limits, self-exclusion, and cooling-off periods are available to all users.

1

General Terms & Conditions

By using the cy999 website (https://cy999.ws), you confirm that you have read, understood, and agreed to these Terms & Conditions in full. These terms constitute a legally binding agreement between cy999 and all its users.

Cy999 reserves the right to update these terms and conditions at any time. A notice will be posted on the platform when changes are made. Continued use of the platform following any changes constitutes your acceptance of the updated terms.

Important: These terms and conditions are available in both Bengali and English. In the event of any conflict, the English version shall prevail.

Use of cy999 services is at the user's own risk. The platform is not liable for any losses arising from the use of cy999 services; however, we are always committed to protecting the accounts of our registered members.


2

Account Registration

To create an account on cy999, the following conditions must be met:

  • You must be at least 18 years old.
  • Accurate and truthful information must be provided at the time of registration.
  • Only one account is permitted per person.
  • A valid email address and phone number must be provided.
  • It is your responsibility to ensure that online gaming is legal in your country of residence.

KYC Verification

To ensure security, cy999 may verify a user's identity at any time. The following documents may be requested as part of the KYC (Know Your Customer) process:

  • National ID (NID) or passport copy
  • Proof of current address (utility bill or bank statement)
  • Proof of payment method ownership
  • Selfie or live verification (if required)

Please note: Withdrawals cannot be processed until KYC verification is complete. We recommend submitting your documents immediately after registration.

Cy999 reserves the right to close any account created with false information at any time, and the balance of such an account may be forfeited.


3

Deposits & Payments

Depositing on cy999 is easy using Bangladesh's most popular payment methods. All deposits are credited to your account instantly.

Accepted Payment Methods

  • BKash – Bangladesh's most popular mobile banking service
  • Nagad – Digital Payment System by Bangladesh Post Office
  • Rocket (DBBL) – Dutch-Bangla Bank Mobile Service
  • Local Bank Transfer
  • Credit & Debit Cards (Visa / Mastercard)

Deposit Limits

The minimum deposit amount is ৳200. The maximum single deposit limit varies by payment method, and the daily maximum deposit limit is set by cy999 — increasing as your VIP level goes up.

Important: Only deposit from a payment account registered in your own name. Third-party payments are not accepted and may result in account suspension.

Cy999 reserves the right to decline any deposit that appears suspicious or conflicts with its financial security policy.


4

Withdrawal Policy

Withdrawing your winnings from cy999 is straightforward and transparent. The following conditions apply to all withdrawals:

  • The minimum withdrawal amount is ৳500.
  • KYC verification must be completed.
  • Deposits and withdrawals must be made using the same payment method.
  • Withdrawal requests are typically processed within 1–24 hours.
  • Withdrawals for VIP members are processed with higher priority.

Withdrawal Processing Time

  • BKash / Nagad: Typically within 1–6 hours
  • Bank Transfer: 1–3 business days
  • Credit / Debit Card: 3–5 business days

Please note: If you have an active bonus, its wagering requirements must be met before any withdrawal can be made. Otherwise, the bonus will be forfeited.


5

Bonuses & Promotions

Cy999 bonuses and promotions are available to all registered members. However, each bonus comes with specific terms and conditions that must be followed.

General Bonus Terms & Conditions

  • Each bonus carries a specific wagering requirement — typically 10x to 30x the bonus amount.
  • Bonuses must be claimed and used within a specified time window — any unused bonus will expire after the deadline.
  • A user may not claim the same bonus more than once.
  • Winnings from bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
  • Cy999 reserves the right to modify or cancel any bonus offer at any time.

Bonus Types

  • Welcome Bonus: Awarded on the first deposit, for new members only.
  • Reload Bonus: On a weekly or monthly basis for regular deposits.
  • Free Spins: Usable on select slot games; maximum win limits apply.
  • Cashback: A set percentage of net losses over a defined period, returned to you.
  • Referral Bonus: Refer a friend and both of you get rewarded.

Important: Bonus abuse — such as claiming bonuses through multiple accounts or submitting false information — is strictly prohibited. If detected, cy999 may close the account and forfeit the remaining balance.


6

Gaming Rules

All games on cy999 are provided by licensed third-party providers. Each game has its own rules, which can be found within the game itself.

  • All game outcomes are determined by an RNG (Random Number Generator) — completely fair and independently verifiable.
  • If a game remains incomplete due to a technical error, cy999 may void or refund the relevant bet.
  • In Live Casino games, the dealer's decision is final.
  • Match results in Sports Betting are verified through official sources.
  • Cy999 is not liable for disconnections during gameplay; however, bet outcomes will be determined based on server records.

7

Prohibited Activities

The following activities are strictly prohibited on cy999:

  • Creating multiple accounts or using someone else's account.
  • Registering or conducting transactions using another person's identity.
  • Using bots, scripts, or automated software to play games.
  • Exploiting the bonus system inappropriately (bonus abuse).
  • Money laundering or any illegal financial activity.
  • Exploiting any technical glitch or vulnerability on the platform.
  • Colluding or conspiring with other users to manipulate game outcomes.
  • Contacting other users while impersonating a cy999 employee or representative.

Warning: Involvement in any of the above activities will result in immediate account closure, forfeiture of all balances, and legal action where necessary.


8

Responsible Gaming

Cy999 believes gaming is a form of entertainment — not a livelihood or source of income. We want all our members to enjoy gaming in a healthy and enjoyable way.

Cy999's Responsible Gaming Tools

  • Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
  • Loss Limit: Set a cap on how much you can lose within a given period.
  • Session Timer: Set a limit on how long you play.
  • Cooling-Off Period: Temporarily suspend your account for a period of time.
  • Self-Exclusion: Permanently close your account for the long term.

If you feel that gaming is having a negative impact on your life, please reach out to our support team — we're here to help. For more information, visit our Responsible Gaming View page.


9

Privacy & Data Protection

Cy999 takes the protection of your personal data seriously. We secure all information using SSL encryption and will never sell or improperly share your data with third parties.

  • Information provided at registration is used solely for the purpose of delivering our services.
  • Financial transaction data is stored in accordance with international security standards.
  • Information may be shared with authorities when required by law.

For more details, visit our Privacy Policy here.


10

Dispute Resolution

If you have a dispute with cy999, please contact our support team first. We always strive to resolve issues in a friendly and amicable manner.

  • Dispute email: support@cy999.ws
  • Disputes are generally responded to within 7 business days of being raised.
  • In disputes relating to game outcomes, server logs shall serve as the definitive evidence.
  • For financial disputes, the payment provider's records will be reviewed and verified.

Note: During an ongoing dispute, certain activities on the account in question may be temporarily suspended.


11

Changes to Terms & Termination

Cy999 reserves the right to modify these Terms & Conditions, in part or in full, at any time. A notice will be posted on the platform before any changes take effect.

Cy999 may close or suspend any account for the following reasons:

  • Violation of the Terms & Conditions.
  • Suspicious financial activity.
  • Providing false information.
  • Extended inactivity (more than 12 months).
  • At the user's own request.

Any legal matters relating to cy999 will be governed in accordance with international gaming laws.

Terms & Conditions – Frequently Asked Questions

What Users Ask Most

You must be at least 18 years old to open an account on cy999. A national ID card or passport may be requested during the KYC process for age verification. Any account found to belong to a minor will be closed immediately.

No, cy999 allows only one account per individual. Creating multiple accounts is strictly prohibited. If detected, all associated accounts will be closed and balances forfeited.

The wagering requirement refers to how many times you must bet the bonus amount before withdrawing your winnings. For example, a 10x wagering requirement on a ৳100 bonus means you must place a total of ৳1,000 in bets before the winnings can be withdrawn.

Withdrawals via bKash and Nagad are typically processed within 1–6 hours. Bank transfers may take 1–3 business days, and card withdrawals 3–5 business days. Processing may be delayed if KYC verification is incomplete.

When terms are updated, a notice will be posted on the platform and may also be sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any issues, reach us at support@cy999.ws. Our support team typically responds within 24 hours. For more information, visit our FAQ Page View.

Done reading the terms? Get started now!

Join cy999 and enjoy a safe, transparent, and exciting gaming experience. A special welcome bonus is waiting for all new members.

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